Everything you need for your visit
Book online, use the patient portal, and know what to bring. If you get stuck, call or text us.
Who we serve
CareLink sees adults 18 and older who have no health insurance, or who have Medicare Part A only.
- We are not able to see patients who have Medicaid, Medicare Part B, or private insurance. Call us and we’ll point you to a clinic that can.
- You don’t need to live in Paulding County. Patients come to us from 11 Georgia counties.
Quick eligibility check
Two questions. Nothing is saved or sent.
What to expect, from the door to follow-up
No paper forms. You book online or by phone, and you check in from your phone.
Book your visit
Book online: under Specialty, choose Internal Medicine, then New Patient. Or call us at 678-903-5103.
Get ready
Before your visit we send you a self check-in link. Call us with any questions about your medicines or financial assistance.
Check in and be seen
Use the self check-in link we send you, then one of our providers sees you: a physician, nurse practitioner, or physician assistant.
Get follow-up help
We help with labs, finding affordable medicines, and financial assistance. After your labs, book a follow-up visit to go over your results.
- A photo ID
- Your medicine bottles, or a list of your medicines and doses
- Any recent test results or records you have
Book online, any time
Pick a time that works for you, day or night. It takes about two minutes.
Under Specialty, choose Internal Medicine. Then choose New and New Patient, and pick a time with one of our providers.
Under Specialty, choose Internal Medicine, then Existing. You can book follow-ups, medication checks, sick visits, lab work, annual physicals, and telehealth follow-ups.
Book from your phone
Point your phone camera at the code.
Reach your care team without a phone call
- Send a private message to your provider or the front desk
- See your medicines and ask for refills
- Send documents, like income papers, instead of emailing them
- Keep your address, phone, and email up to date
Setting up your account
On the sign-in page, choose Create an Account. Use the same email address you gave CareLink.
If the portal doesn’t recognize you, call or text us and we’ll send you an invitation.
We answer portal messages within 1 to 2 business days.
How to ask for a refill
Please ask at least one week before you run out. Use any of these:
- Send a message in the patient portal
- Email [email protected]
- Leave a voicemail at 678-903-5103 with your name, date of birth, phone number, the medicine, and your pharmacy
We handle refill requests on clinic days, Tuesday and Saturday. To keep getting refills, you need a visit with your provider at least every 6 months.
Blood work and X‑rays
Your CareLink provider orders your tests, and you can have them done at any lab or imaging center you choose. We usually refer patients to our partner, Wellstar Paulding Medical Center, 2518 Jimmy Lee Smith Parkway, Hiram, GA 30141. If you go there, these steps will help.
Go to the Imaging desk first
Park in the Blue Lot and use the main entrance by the Gift Shop. The Imaging Center Check-In Desk is on the 1st floor. Go there first, even if you only need blood work.
Say you’re a CareLink patient
Tell every desk “I am a CareLink patient.” Bring your photo ID and your lab order from CareLink. Ask about the discounted rate and payment plan.
Book a follow-up visit
After your labs are done, please book a follow-up visit within two weeks so your provider can go over your results with you. We may also reach you by phone or through the patient portal.
Care you can afford
Your first CareLink visit is free. After that, you pay $10 to $75 per visit, based on your household size and income, using the Federal Poverty Guidelines.
- Pay by card from your phone with the payment link we send you, or at the desk
- If paying is hard for you right now, talk with us privately
- Your fee covers your CareLink visit. Labs and imaging are billed by the lab or hospital that does them. At Wellstar, financial assistance can lower or cover that bill.
Help with lab, imaging, and hospital bills
If you have your tests done at Wellstar, its financial assistance program can lower or cover the bill. Applying is free, and you don’t have to do it alone.
- We fill out the application with you at CareLink
- Our checklist shows which papers you need. Gather them first, then we apply together.
The checklist asks a few quick questions and shows only the papers that fit you. It asks for no Social Security number, and nothing is saved or sent.
Answers to common questions
How does self check-in work?
Before your visit we send you a link by text or email. Open it on your phone and confirm your information, medicines, and reason for the visit. When you arrive, you’re already checked in. No paper forms.
Can I walk in without an appointment?
Appointments are best, and you can book online any time. We see walk-ins on clinic days when we have room.
Do you offer telehealth?
Yes. Some visits can be done by video with a CareLink provider. Ask when you book.
Current CareLink patients can also use our partner Giving Health for 24/7 urgent telehealth, for things like a sore throat or fever. Ask us how to sign up at your next visit.
How do I get a prescription refilled?
Send a message in the patient portal, email [email protected], or leave a voicemail at 678-903-5103 with your name, date of birth, phone number, the medicine, and your pharmacy. Please ask at least one week before you run out. We handle refill requests on clinic days, Tuesday and Saturday. To keep getting refills, you need a visit with your provider at least every 6 months.
How do I get my lab results?
After your labs are done, please book a follow-up visit within two weeks so your provider can go over your results with you. We may also reach you by phone or through the patient portal.
Do you offer dental or eye care?
CareLink does not provide dental or eye care. We can refer you to charitable clinics in the area. Ask at your visit.
Can you help with food, housing, or bills?
Yes. Our medical social worker helps patients find food, clothing, housing, and financial help. Ask at your visit.
Do you have help in other languages?
Yes. This website is in English, Spanish, French, and Haitian Creole. Tap your language at the very top of any page. You can also ask for interpreter help when you book or check in.
What if I need to cancel?
Please call or text us before the day of your visit, so we can offer your time to another neighbor.
Missed visits: If you miss a visit without letting us know, we will call or text to help you reschedule. After a second missed visit within 6 months, we can offer one final reschedule. A third missed visit within 6 months means we can no longer see you at CareLink.
Same-day cancellations: You can reschedule, but after 3 same-day cancellations in 6 months, you will need to wait 3 months before booking again.
Everyone is welcome
CareLink of Northwest Georgia does not discriminate on the basis of race, color, national origin, age, disability, sex, or religion in who we see or how we care for them.
Your health information is protected
We keep your health information private as required by HIPAA. Ask at the front desk for a copy of our Notice of Privacy Practices.
Ready to be seen?
Book online any time, or call us on a Tuesday or Saturday.